At ink304, we believe that enjoyable gambling is responsible gambling. Every control tool, personal limit, and support resource we provide is clear proof that we prioritise our players' well-being above all else.
We provide a range of control tools that you can use on your own to keep your gaming experience enjoyable and in check.
Set your own daily, weekly, or monthly deposit limits through the account panel. Limits take effect immediately and can only be reduced to protect you.
Control how long you can play in a single session. Once the time limit is reached, our system will notify you and automatically end your session for a break.
If you feel you need an extended break from gambling activity, use the self-exclusion feature. You can set a period from 30 days to permanently, and your account will be fully locked for the entire duration.
Set the maximum loss amount you are willing to accept within a given period. Once this limit is reached, our system will block any further bets until the limit period resets.
You can set a maximum wager amount per round or game. This helps you manage your account balance more effectively without having to monitor every bet manually.
Ink304 sends you timely reminders while you play — including notifications for extended sessions, total amounts wagered, and situations where your gaming patterns begin to show signs of risk.
Use ink304's control tools to significantly reduce the risk of problem gambling.
At ink304, responsible gaming is not just a slogan or a compliance checkbox — it is at the core of how we operate every day. We understand that online gambling can be an enjoyable form of entertainment when done wisely, but we also recognise that it can cause serious problems for those who are not careful.
That is why ink304 continuously invests in systems, tools, and staff training that allow us to identify players who may be at risk and respond in a timely manner. Our platform is designed not only to deliver the best gaming experience, but also to ensure that experience remains within a safe and responsible environment.
We believe every player deserves a platform that respects their limits. At ink304, you come first — not just a number in our sales report. When you play happily and responsibly, we are happy right alongside you.
Problem gambling occurs when a person can no longer control the urge to gamble, even when it has caused negative effects on their finances, relationships, or mental health. It is not a matter of personal weakness — anyone can be exposed to this problem without realizing it.
In Malaysia, problem gambling is a real public health issue that is often hidden due to social stigma. Many suffer this burden alone, unsure of where to seek help. ink304 takes this responsibility seriously — we are not just a gambling platform, but also a bridge to the right support resources whenever they are needed.
It is important to understand the difference between gambling as casual entertainment and problem gambling. Responsible players typically set their own budget limits, play for enjoyment rather than necessity, and can stop at any time without feeling compelled. Problem gambling, on the other hand, is often marked by a strong urge to keep playing despite losses, chasing losses, and hiding gambling activity from loved ones.
Identifying the early signs of problem gambling is the most important first step. The sooner the issue is recognized, the easier it is to address. Here are the warning signs to watch for in yourself or someone you care about:
Ink304 provides a comprehensive and easy-to-use set of control tools, accessible directly from your account panel. These tools are designed to give you full control over your gaming experience:
Set daily, weekly, or monthly limits. Increases to any limit require a 24-hour waiting period for your protection.
Lock your account from 30 days up to permanently. Once activated, no suspension can be reversed before the period ends.
Take a short break from 24 hours up to 6 weeks without fully closing your account. Ideal if you just need a temporary pause.
View a complete record of all your bets, deposits, and withdrawals in detail to help you understand your own gaming patterns.
Receive automatic notifications when you are approaching your set limits or when your gaming session exceeds a healthy duration.
A rigorous identity verification process ensures that only players aged 18 and above who are legally eligible may use the ink304 platform.
Ink304 takes the protection of minors extremely seriously. Our platform is strictly for individuals aged 18 and above, and we apply multiple layers of verification to ensure full compliance with this policy.
Every new account is required to go through a thorough KYC verification process, including submission of valid identity documents. No deposits or bets will be permitted until the player's identity and age have been fully verified by our team.
Not sure if you are gaming responsibly? Answer these self-assessment questions honestly. Your answers are for your personal reflection only:
1. Have you ever gambled with more money than you could afford to lose?
2. Have you ever tried to stop gambling but failed to do so?
3. Has gambling interfered with your responsibilities at work, with family, or at school?
4. Have you ever lied to loved ones about your gambling activities?
5. Do you gamble to escape from problems or negative feelings?
Asking for help is a sign of strength, not weakness. If you or someone you know is struggling with gambling-related issues, there are support resources available. ink304 is always ready to help connect you with these resources.
Ink304's customer support team operates 24/7 and is trained to handle problem gambling situations with empathy and full confidentiality. You can reach us via live chat on the platform at any time for immediate assistance or guidance on using the available control tools.
In addition to direct support from ink304, we also encourage players to seek help from recognized gambling support organizations. Professional help — whether in the form of individual counseling, group therapy, or structured recovery programs — has proven effective in helping individuals regain control of their lives.
Responsible gaming is a shared commitment between ink304 and each of our players. While we provide all the necessary tools and resources, their effectiveness depends on your own awareness and cooperation.
Ink304 is committed to continuously improving our protection systems, keeping our support team up to date with the latest responsible gaming knowledge, and ensuring that all our control tools are easily accessible and usable by every player without barriers.
We also commit to never using marketing tactics that target vulnerable players, never sending promotions to players who are under a self-exclusion period, and always prioritising player well-being over short-term profit.
Answers to the most frequently asked questions by our players regarding responsible gaming at ink304.