Ink304 Privacy Policy – Your Personal Data Protection

1 Introduction

Welcome to the ink304 Privacy Policy. This document is our official statement on how the ink304 platform handles the personal information of every member using our services in Malaysia. We believe your trust is our most valuable asset, and protecting your personal data is our absolute priority.

This Privacy Policy applies to all users who access the ink304 platform via our website, mobile app, or any other digital channel operated by us. By registering and using the ink304 platform, you agree to the data collection and usage practices described in this document.

We want to emphasize that ink304 never collects more personal data than is necessary for platform operations and legal compliance. Every piece of information we collect serves a clear purpose, and we will not use it for any other purpose without your knowledge and consent.

2 Information Collected

Ink304 collects various types of information from users to enable our platform to function effectively and meet legal compliance requirements. The following are the main categories of information we collect:

3 How We Use Your Data

Every piece of data we collect is used for a specific and legitimate purpose. ink304 strictly adheres to the principle of "minimum use" — we only use your data to the extent necessary for the stated purpose. The following are the primary purposes for which your data is used:

• Account Operations: To create, verify, and manage your ink304 account, including the KYC process and age verification.
• Transaction Processing: To securely process your deposits and withdrawals, and maintain accurate transaction records.
• Platform Security: To detect and prevent fraud, money laundering, and any suspicious or unlawful activity.
• Customer Support: To respond to enquiries, resolve complaints, and provide technical assistance to you.
• Responsible Gaming: To monitor your gameplay patterns and identify any signs of problem gambling for player protection purposes.
• Service Improvement: To analyse usage patterns in aggregate in order to improve platform functionality and user experience.
• Legal Compliance: To fulfil reporting and compliance obligations under applicable Malaysian laws.
• Marketing Communications: To inform you about promotions, bonuses, and exclusive offers — subject to the communication preferences you have set.

You may opt out of marketing communications at any time by contacting our support team or updating your notification preferences in your account settings.

4 Information Sharing

Ink304 does not sell, rent, or trade your personal data to any party for marketing or commercial purposes. However, there are limited situations in which we may need to share your information with certain parties:

• Service Providers: Technical and service partners who help us operate the platform, such as payment providers, cybersecurity firms, and cloud service providers — all bound by strict confidentiality agreements.
• Regulatory Authority: When required by law or court order, ink304 will provide the necessary information to the relevant Malaysian authorities.
• Fraud Prevention: In cases where there is strong evidence of fraud or a security threat, we may share relevant information with the appropriate authorities.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business assets — you will be notified in advance.

5 Data Security

The security of your personal data is our number one priority. ink304 continually invests in the latest security infrastructure to ensure your information is always protected from unauthorized access, leaks, or misuse.

• All data transmitted between your device and ink304 servers is protected with 256-bit SSL/TLS encryption — the same standard used by leading banking institutions worldwide.
• User passwords are never stored in plain text — we use a robust one-way hashing algorithm with a unique salt for each account.
• Our Intrusion Detection System continuously monitors network traffic in real time to detect any suspicious activity.
• Internal access to user data follows the "least privilege" principle — each staff member only has access to the data strictly required for their role.
• Regular security audits are conducted by independent third parties to verify the effectiveness of our security measures.
• A comprehensive Incident Response Plan is in place to ensure any security incidents are handled promptly and effectively.

6 Cookie Usage

The ink304 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates optimally. Cookies are small text files stored on your device when you browse our website.

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how users interact with the platform through anonymous statistical data — used for continuous improvement.
• Functional Cookies: Stores your preferences such as language and display settings to provide a more personalized experience.
• Marketing Cookies: Allows us to display more relevant promotions based on your interests within the ink304 platform.

You can manage and delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality or user experience on the ink304 platform.

7 Your Rights

As an ink304 platform user and under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the ink304 support team via email or Live Chat. We will process your request within 30 business days of receipt.

8 Data Retention Period

Ink304 retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by Malaysian law. The following are our data retention period guidelines:

• Active Account Data: Retained for the duration your account is active, plus any additional period required for legal compliance following account closure.
• Financial Transaction Records: Retained for a minimum of seven (7) years after the transaction occurs, in line with Malaysian tax and financial legal requirements.
• KYC and Identity Verification Records: Retained for a minimum of five (5) years after the business relationship ends, in accordance with anti-money laundering requirements.
• Technical Log Data: Retained for 90 days for security and troubleshooting purposes, then automatically deleted or anonymized.
• Support Communication Records: Retained for three (3) years for reference and service improvement purposes.

Once the designated retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

9 Third-Party Links

The ink304 platform may contain links to third-party websites or services in certain contexts, including game providers and payment partners. This Privacy Policy applies solely to the ink304 platform and does not cover the privacy practices of those third parties.

Ink304 is not responsible for the privacy policies or content of any third-party websites. We encourage you to read the privacy policy of every website you visit. Your interactions with third-party service providers are subject to their own terms and privacy policies.

10 Changes to the Privacy Policy

Ink304 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. We are committed to notifying you of any significant changes.

• Significant changes will be communicated via in-platform notifications on ink304 or through your registered email at least 14 days before the changes take effect.
• The "Updated" date at the top of this document will always reflect the date of the latest version of the Privacy Policy.
• If you disagree with any changes made, you have the right to close your account before the changes take effect.
• Continued use of the ink304 platform after the effective date of any changes is considered your acceptance of the updated Privacy Policy.

11 Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, the ink304 Data Protection Officer (DPO) team is here to assist you.